SIRXOSM002 Maintain ethical and professional standards when using social media and
online platforms
This unit describes the performance outcomes, skills and knowledge required to source information on, and work according to, a range of ethical and professional standards when using social media and online platforms for business purposes.
This key skill underpins effective performance when utilising social media and online platforms for diverse purposes. It applies to individuals working at all levels from operational personnel through to managers.
This unit applies to self-employed individuals, and owners and employees of any type of micro, small, medium or large organisation that utilises social media and online tools for customer engagement including commercial, not-for-profit and government organisations.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Nationally Recognised Code & Title
SIRXOSM002 Maintain ethical and professional standards when using social media and
online platforms
Nil.
- Basic Language, literacy and numeracy skills in English (LLN)
- Victorian Student Number (VSN) – Victoria only:
- VSNs are issued to all students enrolled in Victorian schools and to students enrolled at a TAFE
or in an accredited course with an RTO. For a copy of your VSN please contact your current
school 0r call 1800 822 635. - Unique Student Identifier (USI) – Australia wide:
- A USI is a reference number made up of numbers and letters. It creates a secure online record of
your nationally recognised training that you can access anytime and anywhere, and it’s yours for
life. To receive a Statement of Attainment when completing your course, you will need to give us
a copy your USI number. Creating a USI is free. To obtain this USI if you don’t already have one
please follow the link below: http://www.usi.gov.au - Access to a functional pc or tablet device with video recording capabilities, internet
access and Chrome internet browser. - Access to an Autoclave and studio cleaning room. If this is not available, you may arrange to
attend one of our training venues for access to our facilities.
Online.
This unit is completed by self-paced work online.
The nominal hours for the course are 75hrs.
Online access remains live for 3 months.
Any additional extension will incur an Administration Fee of $250.
$499 per candidate.
Our support staff are available to students and potential students who require support.
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
- source and interpret information on:
- terms of service for three different brands of social media, including information how those brands share user information
- general impacts of social media on organisations and users, both positive and negative, from three different sources
- cyberbullying and its impacts from three different sources
- a suitable code of conduct for online activities relevant to the individual’s current or prospective industry
- employment
- an organisational code of conduct for online activities relevant to the individual’s current or prospective job
- role, and obtain any required permissions for release
- the overarching requirements of commonwealth privacy regulations and any applicable local state or territory privacy regulations relevant to the individual’s current or prospective industry employment
- copyright in Australia; what it protects and does not protect, exclusive rights of owners and requirements for permissions
- defamation via social media from three different sources
- organisational criticism via social media; either customer or employee based
- from information collected, provide an overview evaluation of each of the above topics
- evaluate three situations involving personal online posts that present a risk to an organisation’s reputation and identify guidelines that could be used to avoid risk
- respond professionally to customer communications covering:
- a general product or service need, on two occasions
- negative comment or complaint about organisational issues, products or services, on two occasions.
The course covers the theory and practice associated with:
- Source information on the general impacts of social media.
- Comply with industry and organisational ethical and professional codes of conduct for online
activities. - Maintain personal online presence consistent with organisational standards.
- Protect customer privacy and maintain confidentiality of organisational information.
- Source information on copyright.
- Engage professionally with customers online.
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