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SIRXSLS001 Sell to the retail customer 

Course Summary
This unit describes the performance outcomes, skills and knowledge required to deliver quality customer
service and sell to retail customers. It requires the ability to determine customer needs, match products and
services to their needs, and facilitate a sale.
This unit applies to all retail sectors and business sizes
from large format stores to small independents. It applies
to retail personnel at all levels who play a role in
engaging with customers with the purpose of selling.
Nationally Recognised Code & Title

SIRXSLS001 Sell to the retail customer.

Course Pre-Requisites


Student Requirements

Course Delivery Method
Course Duration
This unit is completed by self-paced work online. The nominal hours for the course are 75hrs
Online access remains live for 3 months. Any additional extension will incur an Administration Fee of
Course Delivery Mod
Course Fees

$799 per candidate

Student Support

Our support staff are available to students and potential students who require support.

Assessment Tasks

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the
context of the job role, and:

  • interact with four different retail customers to initiate and close the sale of different retail products
    or services
  • demonstrate the following during the above customer interactions:
  • appropriate communication
  • establishment and clarification of customer needs, wants and expectations
  • product and/or service knowledge
  • appropriate sales approach to sell benefits and features of products and/or services
  • overcome objections and close sales
  • upsell and/or cross sell additional products and/or services that complement the sale
  • promotion of customer loyalty and repeat sales

Topics Included

The course covers in theory and practice:

The course covers the theory and practice associated with:

  • Establish customer needs.
  • Provide advice on products and services.
  • Facilitate the sale of products and services.

Available Areas

Contact our office regards to training in your state.

Downloadable Info Sheet
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How to Enrol

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