Assessment

• I am experiencing difficulty submitting my assessment tasks. What do I do?

Certification

• Do I need to update?
• Does my certificate have an expiration date?
• How do I arrange a printed copy of a certificate?
• I have SHBBINF001 but I need HLTINF005 instead. What do I do?
• What is a Certificate of Attendance?
• What is a Statement of Attainment?
• Where is my certificate?

Courses

• Can I complete my Masters in Body Piercing?
• I am under 18 years of age. Can I still complete a piercing course?
• I would like to complete a body piercing course, but don't have any previous training in body piercing. Which course should I enrol into?
• I'd love to complete a Tattoo Apprenticeship. Is this something you offer?
• What is an accredited course?
• What is an industry short course?
• What is the difference between Upper Body Piercing and Professional Body Piercing Courses?

eLearning

• How do I access the eLearning Portal?
• Why is my face being recorded when I am logged into the eLearning Portal?

Existing Students

• I am experiencing difficulty submitting my assessment tasks. What do I do?
• I am not able to access an autoclave for my training. What can I do?
• I am ready to book in for my practical component of my training.
• Why is my face being recorded when I am logged into the eLearning Portal?

Payments

• How do I obtain a Student Loan?
• How do I set up a Payment Plan?
• I have paid for my course but my records show that I am still owing. What do I do?

Technical

• I am experiencing difficulty submitting my assessment tasks. What do I do?