Refund Policy

Non-Accredited Course Fees and Charges

All our fees and charges are clearly outlined for you during enrolment and these charges are outlined in our Enrolment Form, our website according to course and in the Student Hand book. Please ensure that you read and understand these during your enrolment process.

Cancellations and Withdrawals

A student may withdraw from or cancel a course at any time. If the student withdraws or cancels from a course, unless the student is eligible and applies for a refund in accordance with the following provisions, the balance of any unpaid fees shall be due and payable within 7 days.

Refunds

Refunds will only be payable in the following circumstances:*

Reason	Refund Amount
Special circumstances including serious illness, death or emergency.	At the discretion of Eze Training
Eze Training cancels a course.	Full amount paid
Eze Training ceases to operate as an RTO prior to completion of the course.	Full amount paid

*In any event, Eze Training will not be liable to refund fees if a course is postponed, interrupted or cancelled due to an event beyond the reasonable control of Eze Training, including but not limited to changes in government regulations, power shortages or blackouts, industrial activities, strikes, war and hostilities, disease, inclement weather, acts of God or any other similar occurrence. Under no circumstances will Eze Training be liable to refund or pay any amounts in excess of fees actually paid by the student, and to the extent permitted by law Eze Training excludes liability for any indirect, consequential or special losses that may be incurred by a student in connection with the services supplied, and where such liability cannot be excluded the same shall be limited to resupply or payment of the cost of resupply, at Eze Training’s option.

Refund Applications

• The student must provide written confirmation within 7 days of cancellation/ withdrawal.
• Applications must be submitted by email addressed to the CEO.
• Applications must be submitted within 14 days of the date of cancellation/ withdrawal.

Applications must include the following information:

Student Name
Contact details, including phone, email and home address
Course name
Course date
Reason for refund request
Evidence in support
Refunds are normally processed within 10 working days of receipt of a complete application. Delays may occur where applications are incorrect or incomplete.

Administration Fee:

If a refund is approved, an Administration Fee of $250 will apply.