Privacy Policy

EZE Training follows strict privacy policies in conjunction with Privacy Laws updated in 2014. All forms, files, results and records of any student are deemed confidential under the new Privacy laws. Records are accessible only to relevant staff members of EZE Training and only for relevant and appropriate use. This means your records can only be released to other parties with your written permission, (or in circumstances as dictated by law).

The Privacy 1988 (2014 update) prevents EZE Training from providing any student details to any person other than the student. All matters about enrolment, results, fees or any other issue, can only be discussed with the student unless the enrolment form is signed by a third party, or a letter of permission from the student is provided allowing access to the student’s information. Similarly, the Act prevents us from providing any Trainer/Assessor or Consultant details to any student or other persons regardless of the situation.

In the case of corporate clients, EZE Training will release your details or records to your company representative or an individual wishing to gain access to your records on your behalf. It is entirely your decision whether you agree to a request for access to your records and personal information.

Our RTO will ensure that your information remains private and we have systems in place to ensure that your personal information is managed, stored and released in a secure manner and accordance with privacy laws.

Please note:

EZE Training Pty Ltd is required to provide both Federal and State Government, about student and training activity data which may include information provided in your enrolment form. Information is required to be provided under the Federal and State Regulations and Guidelines. The relevant Government Departments may use the information to inform their planning, administration, policy development, program evaluation, and resource allocation, Government Departments may also disclose information to their consultants, advisers, other government agencies, professional bodies and other organisations.

For Victorian Students only:

The Education and Training Reform Act 2006 requires EZE Training Pty Ltd to collect and disclose your personal information for some purposes including the allocation of a Victorian Student Number and updating my personal information on the Victorian Student Register. Information is required to be provided by the Victorian VET Student Statistical Collection Guidelines which are available HERE.

It is a requirement to advise Victorian students they may be contacted and requested to participate in a National Centre for Vocational Education Research survey or a Department-endorsed project or audit or review.

Confidentiality

EZE Training follows strict confidentiality policies, and we do not discuss or disclose any information about a participant’s situation that relates to their participation in our training courses. If a participant discloses any information about a situation, they might be facing we keep this information confidential and do not discuss or disclose this information to others without the participant’s consent.

Legislative Requirements

We are subject to a variety of legislation related to training and assessment as well as general business practice. This legislation governs our obligations as a Registered Training Organisation, our obligations to you as our clients, and relates to the industry that we are conducting training for.

This legislation is continually being updated, and all staff are made aware of any changes.

Current legislation is available online at http://www.austlii.edu.au and http://www.dms.dpc.vic.gov.au/

The legislation that particularly affects your participation in Vocational Education and Training includes:

Commonwealth Legislation:

National Vocational Education and Training Regulator Act 2012

Human Rights and Equal Opportunity Commission Act 1986

Disability Standards for Education 2005

Disability Discrimination Act 1992

Racial Hatred Act 1995

Racial Discrimination Act 1975

Sex Discrimination Act 1984

Privacy Act and National Privacy Principles (2001)

Privacy Amendment (Enhancing Privacy Protection) Act 2012

Privacy Regulation 2013

Skilling Australia’s Workforce Act 2005

Skilling Australia’s Workforce (Repeal and Transitional Provisions) Act 2005.

State-Based Legislation

National Vocational Education and Training Regulator Act 2012

Adult, Community and Further Education Act 1991

Tertiary Education Act 1993

Children and Young Persons Act 1989

Equal Opportunity Act 1995

Workers Compensation Act 1958

Workers Compensation Regulations 1995

Dangerous Goods Act 1985

Occupational Health and Safety Act 2004

Copyright Act, 1879. 42 Vic No 20 (modified 2002)

Sex Offenders Registration Act 2004

Occupational Health and Safety Regulation 2001

Bluebook – Infectious Diseases Epidemiology and Surveillance

Copyright Notice

Copyright and other relevant intellectual property rights exist on all texts and documentation relating to EZE Training Pty Ltd Services and the full extent of the course content.

Communication

We have several different ways of communicating; phone and email. These and other contact information can be found on our ‘Contact Us’ link on our website or via our literature.

Disclaimer

Exclusions and Limitations

The information received from EZE Training Pty Ltd is provided on an ‘as is’ basis. To the fullest extent permitted by law this company:

Excludes all representations and warranties relating to our course content or which is or may be provided by any affiliates or any other third party, including about any inaccuracies or omissions in the company’s literature; and excludes all liability for damages arising out of or about your attending our training. This includes, without limitation, direct loss, loss of business or profits or any other direct or indirect, consequential and incidental damages.

EZE Training Pty Ltd does not, however, exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent of the permitted law. None of your statutory rights as a consumer are affected.

Refund Policy

Non-Accredited Course Fees and Charges

All our fees and charges are clearly outlined for you during enrolment and these charges are outlined in our Enrolment Form, our website according to course and  in the Student Hand book.  Please ensure that you read and understand these during your enrollment process.

Cancellations and Withdrawals

A student may withdraw from or cancel a course at any time.  If the student withdraws or cancels from a course, unless the student is eligible and applies for a refund in accordance with the following provisions, the balance of any unpaid fees shall be due and payable within 7 days.

Refunds

Refunds will only be payable in the following circumstances:*

Reason	Refund amount
Special circumstances, including serious illness, death or emergency.	At the discretion of Eze Training
Eze Training cancels a course.	Full amount paid
Eze Training ceases to operate as an RTO prior to completion of the course.	Full amount paid

*In any event, Eze Training will not be liable to refund fees if a course is postponed, interrupted or cancelled due to an event beyond the reasonable control of Eze Training, including but not limited to changes in government regulations, power shortages or blackouts, industrial activities, strikes, war and hostilities, disease, inclement weather, acts of God or any other similar occurrence.  Under no circumstances will Eze Training be liable to refund or pay any amounts in excess of fees actually paid by the student, and to the extent permitted by law Eze Training excludes liability for any indirect, consequential or special losses that may be incurred by a student in connection with the services supplied, and where such liability cannot be excluded the same shall be limited to resupply or payment of the cost of resupply, at Eze Training’s option.

Refund Applications

• The student must provide written confirmation within 7 days of cancellation/ withdrawal.
• Applications must be submitted by email addressed to the CEO.
• Applications must be submitted within 14 days of the date of cancellation/ withdrawal.
• Applications must include the following information:
• Student Name
• Contact details, including phone, email and home address
• Course name
• Course date
• Reason for refund request
• Evidence in support

Refunds are normally processed within 10 days of receipt of a complete application.  Delays may occur where applications are incorrect or incomplete.

References to days means calendar days.

Administration:

If a refund is approved, an Administration Fee of $250 will apply.