Frequently Asked Questions


I am experiencing difficulty submitting my assessment tasks. What do I do?

If you are experiencing technical difficulties, you can:

  • Ensure that you are using a reliable internet connection.
  • Ensure that your video is not too large.
  • Ensure that your video is the format that the assessment has requested.
  • Ensure that you are using Chrome Internet Browser.

Please contact our support team if you are still experiencing issues.


Do I need to update?

There is usually no need to update certificates unless regulations change, or you wish to upskill and update for personal/business reasons.

Does my certificate have an expiration date?

Technically no, unless regulations change, you should always keep up to date with this.

How do I arrange a printed copy of my certificate?

Printed certificates are only available on request, as since covid, it is safest/easiest and quickest to receive these via email - You can then print these and laminate as you wish.

What is a Certificate of Attendance?

A Statement of Attendance states that you have attended the course and completed the training but does not give you the Nationally recognised unit code.

What is a Statement of Attainment?

Statements of Attainment are documents (like a certificate) that show the units of competency that a student completes as part of a nationally recognised course.

Where is my Certificate?

If you are completed and awaiting a certificate, you can always contact our main office to ask for the process. Final marking of work can take 4 - 7 business days, and then the certificate itself takes a few days to issue officially. Please be aware we do not issue or mark work over weekends usually.


Can I complete my Masters in Body Piercing?

You will be required to have a minimum of 2 years’ experience in the Piercing industry, and have your HLTINF005 in infection control to complete the Masters course. Please contact head office to see if you are eligible for this course.

I am under 18 years of age. Can I still complete a course in Body Piercing?

You can undertake our Upper body Piercing course and SHBBINF002 in Infection control if you are from 16 years of age to get your foot in the industry door.

I don't have any previous training or experience in Body Piercing. What course should I enrol in?

Our most popular course for beginners is our Specialist Piercing course. This covers all basics you need to know, contains an essential infection control unit of competency and also includes the most bang for your buck! This opens up doors in the piercing world for you to step into your own business or become an essential part of another established one.

I'd love to complete a Tattoo Apprenticeship. Is this a course you offer?

EZE training only offers courses in Cosmetic Tattoo.
We do offer the essential HLTINF005 Infection control for new tattooists. This will help you learn about the skin penetration industry and mean you can tattoo interstate and move shops and keep these qualifications without any massive hurdles.

What is an Accredited course?

An accredited course is developed when:

  • A training need is not covered by a training package qualification.
  • A course needs to be nationally recognised.

Accreditation means a course has been independently assessed by ASQA or a state regulator and meets the:

  • Standards for VET Accredited Courses 2021
  • Australian Qualification Framework

What is an industry short course?

This is a non accredited course that is created for the industry where there is a learning gap that can be met. This is a custom course much shorter than an accredited course where you will receive a certificate of attainment - not an accreditation.

What is the difference between Upper Body Piercing and Professional Body Piercing courses?

The main difference is The Upper Piercing course can be enrolled in from 16 years old - and covers mainly facial piercings, with theory and knowledge for other piercings as well. This is a popular add on to people working in Beauty or Hairdressing - who wish to offer piercing as a service in the future.

The Specialist Body Piercing course is our beginner’s course, for those who wish to solely focus on piercing - this contains all basic knowledge and history and is a deeper dive into piercing. This contains in depth theory about tongue and dermal/ implant base piercings which the upper body does not.


How do I access the eLearning Portal?

The link to our eLearning Portal is located under the 'Resources' tab on our main menu. You can also access the link here.

Why is my face being recorded when logged in to the eLearning Portal?

To assist in identifying that the student is completing their own online work, you will be required to have a functional camera so we can confirm your identity.

Existing Students

I am not able to access an autoclave for my training. What can I do?

You will not require to have an autoclave present when answering questions in relation to autoclaving. Students are required provide explanation not demonstration when completing these tasks.

I am ready to book in for the practical component of my training. How do I do this?

Please contact our staff at head office to book your practical times.


How do I obtain a student loan?

We are partnered with a third-party learner funding company, TLC/EDUPAY, that offers student loans.

Zippay also offers 6 months interest fee loans. You can borrow the full amount and get started straight away.

Find out more here.

How do I set up a payment plan?

Contact our staff today to talk about self-payment plan options.

I have paid for my course but records who that I have money owing. What do I do?

Please contact head office if payment is not showing on your account.