BSBSUS411 – Implement and monitor environmentally sustainable work practices

This unit describes the skills and knowledge required to analyse and implement improvements to the environmental sustainability of work practices and monitor their effectiveness.

The unit applies to individuals with responsibility for the practices of a specific work area or who lead a work group or team.

No licensing, legislative or certification requirements apply to this unit at the time of publication

Nil

• Basic Language, literacy and numeracy skills in English (LLN)
• Victorian Student Number (VSN) – Victoria only
• Unique Student Identifier (USI) – Australia wide
• Access to a functional pc or tablet device with video recording capabilities, internet access and Chrome internet browser.

• customer communication techniques
• principles of customer service
• sources of verified client information
• techniques for identifying customer needs and reviewing customer satisfaction
• organisational business structure, products and services related to customer service
• techniques for drawing insights from verifiable evidence to develop recommendations and conclusions
• product and service standards and best practice models.
  

This unit is completed by self-paced work online. The nominal hours for the course are 75hrs Online access remains live for 3 months. Please see information below regarding extensions.

Online

Demonstrate knowledge required to complete the tasks outlined in elements and performance criteria of this unit. Refer to training.gov.au for more specific examples on assessments and tasks. Video footage of demonstration is acceptable.

Online

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